[1] : The Free On-line Dictionary of Computing (27 SEP 03)

customer relationship management
     
         crm, cis, customer information systems, customer
        interaction software, term, technology enabled relationship
        manager enterprise-wide software applications that allow
        companies to manage every aspect of their relationship with a
        customer.  the aim of these systems is to assist in building
        lasting customer relationships - to turn customer satisfaction
        into customer loyalty.
     
        customer information acquired from sales, marketing, customer
        service, and support is captured and stored in a centralised
        database.  the system may provide data-mining facilities
        that support an opportunity management system.  it may also
        be integrated with other systems such as accounting and
        manufacturing for a truly enterprise-wide system with
        thousands of users.
     
        1999-08-20
     
     
see also:
database data-mining opportunity management system 

Relationship >> R Words
Relationship, definition of term: Relationship
relationship_pag1.html

Customer >> C Words
Customer, definition of term: Customer
customer_pag1.html

Management >> M Words
Management, definition of term: Management
management_pag1.html

Management Info >> M Words
Management Info, definition of term: Management Info
management+info_pag1.html

Line Management >> L Words
Line Management, definition of term: Line Management
line+management_pag1.html

Customer Relationship Management & CRM Software
...See how LeadCommand can make your customer relationship management ... Customer Relationship Management:      Your Next Step. Contact us for ... ..
http://www.leadcommand-crm-software.com/, score=100, date indexed=December 29, 2005, 11:13 pm

CRM Customer Relationship Management: OmniSFA - Mobile Sales Force Automation
... ..
http://www.omnisfa.com/, score=99, date indexed=December 30, 2005, 1:57 am

Web based CRM software, CRM solution software and CRM software online
...... and customer service (collectively Customer Relationship Management or ... and customer service (collectively Customer Relationship Management or ... ..
http://www.aplicor.com/, score=96, date indexed=December 30, 2005, 3:05 am

Customer Relationship Management Association
...Author: CRM at the Speed of Light: Essential Customer Strategies for ... ..
http://www.crm-a.org/, score=95, date indexed=December 29, 2005, 10:35 pm

GoldMine Software Product Suite - FrontRange Solutions Customer Relationship ...
...Communication Management. Sales, Marketing, & Relationship Management ... Focus on Customer Relationships Opportunities to win and retain ... ..
http://www.goldminesw.com/, score=94, date indexed=December 29, 2005, 10:50 pm

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